> ## Documentation Index
> Fetch the complete documentation index at: https://neverminedag-sync-api-errors-9d14109.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Plans & Billing

> Compare the Premium and Enterprise organization tiers, upgrade or downgrade anytime, and understand the caps and features each tier unlocks.

Organizations come in two paid tiers, **Premium** and **Enterprise**. Each tier sets your resource caps (how many agents, plans, and members you can have) and unlocks platform features. You manage all of this from the **Billing** tab of the organization dashboard.

## Premium vs Enterprise

<CardGroup cols={2}>
  <Card title="Premium" icon="building">
    For teams shipping their first Nevermined-powered product.

    * Up to **100 agents**
    * Up to **50 plans**
    * Up to **5 team members**
    * Member invitations
    * Analytics dashboards
    * Embeddable widgets
    * Activity feed
    * Webhooks
    * AI instructions + `llms.txt`
  </Card>

  <Card title="Enterprise" icon="buildings">
    For organizations operating at scale across many products and teams.

    * **Everything in Premium**
    * **Customer management** (CRM)
    * **Realtime activity stream** (WebSocket)
    * **Unlimited** agents
    * **Unlimited** plans
    * **Unlimited** team members
  </Card>
</CardGroup>

<Note>
  **Customer management** and the **Realtime activity stream** are the two Enterprise-exclusive features — they're the main reasons to move from Premium to Enterprise.
</Note>

## Pricing

Both tiers are **recurring monthly subscriptions billed in USD** through Stripe. You can switch tiers or cancel anytime from the Billing page; the live price for each tier is shown on the upgrade screen.

<Warning>
  A subscription applies to **one environment only**. Upgrading your **sandbox** workspace does not upgrade **live**, and vice versa — sandbox uses Stripe test-mode pricing while live uses real charges. Trial a tier on sandbox, then subscribe separately on live when you're ready.
</Warning>

## Upgrade, downgrade, or cancel

From the **Billing** tab, an Admin can move between tiers at any time:

| Change                              | What happens                                                                                                     |
| ----------------------------------- | ---------------------------------------------------------------------------------------------------------------- |
| **Personal → Premium / Enterprise** | Create the organization through Stripe Checkout.                                                                 |
| **Premium → Enterprise**            | An in-place, prorated upgrade — no re-checkout. Higher caps and the Enterprise features take effect immediately. |
| **Enterprise → Premium**            | A confirmed, in-place downgrade. Make sure your usage fits the Premium caps first.                               |
| **Cancel**                          | Your access continues until the end of the current billing period, then the organization lapses.                 |

The Billing page also shows your **invoices** (date, amount, period, and status) so you have a record of every charge.

## Caps and entitlements

The Billing page surfaces a live **caps table** showing what you've used versus what your tier allows:

| Resource     | Personal | Premium | Enterprise |
| ------------ | -------- | ------- | ---------- |
| Agents       | 20       | 100     | Unlimited  |
| Plans        | 10       | 50      | Unlimited  |
| Team members | —        | 5       | Unlimited  |

Caps are enforced when you create resources. If you hit a cap, registering a new agent or plan is blocked until you remove something or upgrade. Below the caps, a **features list** shows which capabilities your current tier includes, with the locked ones clearly marked.

## The Lapsed state

If a subscription is canceled or a payment ultimately fails, the organization becomes **Lapsed**. A lapsed organization keeps its data, but the paid surface is locked:

* Creating new agents and plans is disabled (existing ones remain).
* Premium and Enterprise features (analytics, widgets, customers, activity, integration surfaces) are switched off.

Reactivate at any time by resubscribing from the Billing page — your agents, plans, members, and customers are all still there waiting.

## Related

<CardGroup cols={2}>
  <Card title="Workspaces & Members" icon="users" href="/docs/solutions/organizations/workspaces-and-members">
    Seats and roles within your tier.
  </Card>

  <Card title="Customers" icon="address-book" href="/docs/solutions/organizations/customers">
    The Enterprise-only customer CRM.
  </Card>
</CardGroup>